Privacy Policy Statement
How we manage and protect your information
Introduction to Our Privacy Policy
This Privacy Policy explains what personal information we collect, how it is used, your confidentiality rights, and responsibilities under Australian privacy laws.
We take all necessary precautions to safeguard data provided through our site. By accessing nexoslumiva.com, you agree to the terms described below.
Personal Data We Collect
We may collect information you submit, such as contact details, or use technical tools to understand website usage and performance.
Information You Provide Directly
- • Contact details, such as email address and phone number
- • Your name and basic identification
- • Any feedback, request, or message you submit
- • Preference selections for personalisation
- • Responses to surveys or voluntary questionnaires
Data Collected Automatically
- • Website traffic and usage statistics
- • Device and browser identifiers
- • Operating system and language settings
- • Referral and activity logs
- • Cookie and analytics tracking data
How We Use Your Data
Your information helps us provide services, improve your experience, maintain security, and respond efficiently to your requests.
- • Deliver core functionalities securely
- • Respond to inquiries and offer support
- • Process requests or bookings
- • Improve our site features and services
- • Comply with legal and regulatory standards
- • Personalise your experience as appropriate
- • Send notifications or updates with your consent
Our Commitment: Your privacy is our priority and all personal data is handled following Australian privacy principles. Access is limited to authorised personnel only.
Sharing of Personal Data
We may share your information with trusted providers solely to deliver services, comply with legal requirements, or as otherwise permitted by law.
Third-Party Service Providers
External service partners are selected for their security and compliance, with data access restricted to what is required for their role.
Legal and Regulatory Requirements
We disclose data if mandated by law or public authority order.
Anonymous Performance Stats
Aggregated usage data is used for analytical purposes without identifying specific users.
Your Privacy Rights and Access
You have the right to access, correct, or request deletion of your data as allowed under law, and to withdraw consent where applicable.
- • Request access to data records held
- • Correct incomplete or inaccurate records
- • Request deletion if permitted by law
- • Ask for a copy in a portable format
- • Object to processing as outlined
- • Limit certain uses per applicable law
Contact us to exercise privacy rights using details provided in this policy.
Data Security Safeguards
We maintain both technical and organisational measures to prevent data misuse, unauthorised access, or loss, regularly reviewing practices for security.
Technical Measures
- • Encryption of data in transit or storage
- • Up-to-date security protocols on all systems
- • Continuous monitoring for vulnerabilities
- • Multi-factor authentication and access control
Organisational Measures
- • Staff trained in privacy standards
- • Regular internal privacy audits
- • Strict role-based data access policies
- • Written manuals and compliance procedures
Data Retention Policy
Personal data is only retained for as long as needed to meet the reason for collection and comply with regulatory obligations.
- • Stored as long as your account is active
- • Retained for the purpose required
- • Held for a defined retention period
- • Managed in line with Australian law
- • Kept with consent until opt-out
We periodically review data holdings and delete records responsibly.
International Data Transfers
Some service providers are overseas. Data is transferred securely and only as legally allowed.
- • Assessed for equivalent privacy levels
- • Contractual obligations ensure safety
- • Compliant with Australian regulations
- • Usage minimised to business need
Cookies and Tracking Info
We use cookies and analytics tools in compliance with our Cookie Policy to enhance service and your browsing experience.
Types of Tracking Cookies
- • Functional, core operation support
- • Site usage analytics tracking
- • Remembering your preferences
- • Enabling requested features
You may control cookies at any time using browser preferences.
Policy Changes and Updates
We may update this policy periodically. Any changes will be reflected here and take effect upon posting.
- • Email updates for major amendments
- • Clear website notice if procedures change
- • Timely revision of key policy dates
- • Updated access to this document always
Check for changes on your next visit to stay informed.
How to Contact Us About Privacy
For privacy questions or requests, reach out using the details below.
nexoslumiva
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61 2 0379 7160
Email: content@nexoslumiva.com
Policy updated September 26, 2025
Effective September 26, 2025